» About Skye : FAQ's
About Skye

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FAQ's

Do I need a referral to see a Physiotherapist or Massage Therapist?

No, you do not need a medical referral to see one of our Allied Health Professionals. If you are paying with extended health benefits some do require a Doctor’s referral.

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How accessible is the clinic?

SKYE HEALTH is fully wheelchair accessible.  We have 60 parking spots off street, at the Ironworks Building including two wheelchair accesible parking spots located close to the entry.  The clinic is equiped with a wheelchair accessible washroom. Additional street parking is available for free for 2 hours along Maitland Street and Pall Mall.

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Does OHIP cover SKYE HEALTH services?

Unfortunately, OHIP does not cover Physiotherapy or Massage Therapy services at SKYE HEALTH.

I have been injured at work or in an Auto Accident. Can I attend treatment at SKYE HEALTH? What if my Insurance/Doctor or other practitioner has given me a script for another clinic?

Yes. We are skilled at the management of claims through WSIB and your MVA (Motor Vehicle Insurance) policies. You can see a Physiotherapist at SKYE HEALTH immediately following your injury or accident and do not need to have a Doctors referral prior to your assessment. We can assist with documentation and navigating your claims process. Often Insurance companies and even some Doctors and specialists will have preferred provider relationships. You are able to direct your care and choose the provider, like SKYE HEALTH, that best suits your needs.

Does private health insurance cover my treatment?

Yes, you may get funding through your Extended Healthcare Benefits. The amount of coverage will depend on your policy. Some packages cover 100% of treatment and some will cover a percentage of treatment to a yearly amount.

What are the terms for payment and cancellation?

Payment is required at the time of your appointment. You can pay by cash, debit, credit or cheque. If you need to cancel your appointment we request that you provide as much notice as possible (at least 24 hours if possible). Fees do apply for late cancellation. We operate a cancellation list so if you need to cancel your appointment we can fill that appointment slot with another client needing treatment.

How long does an appointment take?

This varies case-by-case and depends on the services you are receiving. Physiotherapy assessments are 45 mins to 60 mins and treatments are 30 mins to 45 mins. Massage Therapy appointments are available for 30/45/60/75 and 90 minutes. Pilates classes are 45 mins to 60 mins.

What do I bring to my appointment?

Please bring any referral letters and relevant test results such as x-rays/MRI, and a list of medications. 

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What should I wear to my Physiotherapy consultation?

This will depend on the type of treatment you are receiving. Generally we recommend comfortable clothing that will not restrict movement. A pair of shorts is recommended for lower limb treatments. A tank top or sleeveless shirt is recommended for upper limb assessments. For Rehab Pilates and other exercise classes all equipment will be provided. Please wear comfortable clothing and bring a water bottle to hydrate. Please call or email if you have any additional questions.

Can I book online?

Yes you can go to skyehealth.ca and you will see a button to assist you to book online. We will be working with the Janeapp to provide online booking and a payment portal for clients in the future.

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Can I see a SKYE HEALTH therapist for an injury that I did not receive playing sport?

Yes, our therapists will treat a variety of activity related injuries not just musculoskeletal but injuries that you sustain doing everyday activities. The therapist will diagnose, advise and recommend the best type of treatment to have.

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Will a Physio/Pilates/Massage treatment help me? Can I continue with the usual activities I like to do?

Your therapist will conduct a thorough assessment and determine if treatment will meet your needs and goals. If they can’t treat the problem, they will refer you onto the most relevant health practitioner to help. Your therapist can also communicate with other healthcare practitioners on your team with your consent including your Family Doctor, Specialist, Naturopath, Personal Trainer, Chiropractor, Pilates Instructor, Coach etc. We value collaboration and teamwork and will go the extra mile to get you doing the activities you like to do painfree and to the best of your abilities.

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How many sessions will I need?

Your condition/injury is individual to you as well as how you respond to the treatment. Your therapist will be able to give you an indication of how many sessions you may need in your first consult, as there are a number of factors to take into account.

 

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